Recycling Information:

Are the batteries replaceable?
No, the batteries in Glo Pals are not replaceable. This design choice aligns with USA safety standards, as the sealed batteries minimize the risk of a choking hazard, prioritizing the safety of your child above all else.

Recyclability:
While the batteries cannot be replaced, Glo Pals Cubes are recyclable, just like other button batteries. We encourage responsible disposal to contribute to environmental sustainability. Each Glo Pals Cube typically lasts for 4-6 weeks on average, providing weeks of joy before recycling.

Local Pickup & Delivery

In-store Pickup:
Pick up your order in-store anytime during business hours — it's always free. Place multiple orders and we’ll combine them into one bag until you visit. Most pickups are ready within a few hours.

If your order isn’t marked ready but you’re nearby, stop in — we may have just been helping another customer and can grab it for you on the spot.

After-Hours or Local Delivery:
Need your order outside our regular hours? Contact us to arrange local delivery or alternate pickup locations. We’re happy to help.

Shipping Information

Shipping Rates (Canada Only):
Shipping is tiered based on your order total. Orders over $150 ship free (excludes oversized items).

Standard rates for orders $50–$149.99:

• BC & YT: $12.95

• AB, SK, MB: $12.95

• ON, QC: $14.25

• NB, NS, PEI, NL, NWT, NU: $14.25

Orders under $50:

• BC & YT: $16.25

• AB, SK, MB: $16.95

• ON, QC, East Coast, Territories: $19.95

Western Canada Discounted Shipping:

• $14.95 under $50

• $12.95 under $99.99

• Free shipping on orders over $100

Oversize Items:
Some items may incur additional shipping charges. Oversize fees will apply and are noted on product pages.

Items We Cannot Ship Internationally:
Yoto, Olli Ella, Veer, and select others cannot be shipped outside Canada. If these items are in your cart, checkout will be restricted.

Packaging & Couriers

Eco-Friendly Shipping:
We reuse boxes to keep costs low and reduce waste. Need gift-ready packaging? Leave a note at checkout or email us.

Courier Service:
Orders ship via Canada Post (or another courier if more efficient). Please allow 4–10 business days for delivery.

• BC deliveries often arrive within a few days.

• Eastern Canada may take up to two weeks.

Expedited Shipping:
Choose expedited shipping at checkout. If the final shipping cost is less than quoted, we’ll refund the difference. For special shipping needs, contact us at shop@nestandsprout.ca.

Note:
Shipping delays may occur due to weather, holidays, or courier disruptions. Nest & Sprout is not responsible for delays caused by these circumstances.