Local Pickup & Delivery

In-store Pickup:
Pick up your order in-store anytime during business hours — it's always free. Place multiple orders and we’ll combine them into one bag until you visit. Most pickups are ready within a few hours.

If your order isn’t marked ready but you’re nearby, stop in — we may have just been helping another customer and can grab it for you on the spot.

After-Hours or Local Delivery:
Need your order outside our regular hours? Contact us to arrange local delivery or alternate pickup locations. We’re happy to help.

Shipping Information

Shipping Rates (Canada Only):
Shipping is tiered based on your order total. Orders over $150 ship free (excludes oversized items).

Standard rates for orders $50–$149.99:

• BC & YT: $12.95

• AB, SK, MB: $12.95

• ON, QC: $14.25

• NB, NS, PEI, NL, NWT, NU: $14.25

Orders under $50:

• BC & YT: $16.25

• AB, SK, MB: $16.95

• ON, QC, East Coast, Territories: $19.95

Western Canada Discounted Shipping:

• $14.95 under $50

• $12.95 under $99.99

• Free shipping on orders over $100

Oversize Items:
Some items may incur additional shipping charges. Oversize fees will apply and are noted on product pages.

Items We Cannot Ship Internationally:
Yoto, Olli Ella, Veer, and select others cannot be shipped outside Canada. If these items are in your cart, checkout will be restricted.

Packaging & Couriers

Eco-Friendly Shipping:
We reuse boxes to keep costs low and reduce waste. Need gift-ready packaging? Leave a note at checkout or email us.

Courier Service:
Orders ship via Canada Post (or another courier if more efficient). Please allow 4–10 business days for delivery.

• BC deliveries often arrive within a few days.

• Eastern Canada may take up to two weeks.

Expedited Shipping:
Choose expedited shipping at checkout. If the final shipping cost is less than quoted, we’ll refund the difference. For special shipping needs, contact us at shop@nestandsprout.ca.

Note:
Shipping delays may occur due to weather, holidays, or courier disruptions. Nest & Sprout is not responsible for delays caused by these circumstances.

Below is a guide for getting started with finding your ideal wash routine. 

1. Prewash.

A prewash is essential. This first wash removes any debris and soil so that your main wash can clean your diapers properly. Our recommendation is to start with a smaller amount of detergent and run your normal cycle with cold or warm water. 

2. Main Wash

Every machine is different, but you'll want to choose a setting that can handle heavy soil and warm/hot water. (less than 115 degrees). This is the cycle where you may feel compelled to toss in a bunch of detergent, but a normal amount for heavy soil will do the job! (Again this is a great place to refer to the recommended detergent amount on your detergent packaging.)

3. Optional Extra Rinse

Some cloth families like to run and extra rinse for peace of mind. This can help if you've experienced detergent build up in the past. 

4. Line Dry or Tumble Dry on Low

If you have the time and space to air dry, this is always preferred. But a tumble on low with wool dryer balls works too! Do not use dryer sheets.

If you're struggling with your wash routine and need help, reach out to us via email or on social media. You can also stop into Nest & Sprout for 1:1 Support and Cloth Diapering Help.  

And, remember that it's okay to supplement your cloth diapering journey with disposables. Even part time cloth families are doing wonders for the health of our environment.